Question 1

What is the lead time for website orders?

Accepted Answer

The lead time for frozen products, cookies, and chilli sauce orders is 2-7 working days, depending on availability.

If you require your items earlier, feel free to WhatsApp us at 96999227 to check if ready stock is available in-store.

Question 2

What is your delivery rate?

Accepted Answer

Our delivery rates are based on distance from our shop. Details are as follows, including the minimum order required for free delivery:

Within 1km: $6
Free delivery for orders above $60

1km - 3km: $10 
Free delivery for orders above $100

3km - 5km: $12
Free delivery for orders above $120
             
5km - 13km: $15
Free delivery for orders above $150

13km - 15km: $18
Free delivery for orders above $180

15km - 20km: $20
Free delivery for orders above $200

Delivery fees are calculated automatically at checkout.

Question 3

Can I walk in to buy frozen products, cookies and chilli sauces?

Accepted Answer

Yes, frozen products, cookies, and chilli sauces may be available in-store. However, availability may vary, so placing an order in advance is recommended.

Question 4

Can I customise the spicy level of the chilli sauces and pre-cooked dishes?

Accepted Answer

Yes, we can customise the spicy level of our chilli sauces and frozen pre-cooked dishes, subject to a minimum order quantity.

Minimum order requirements are as follows:
Chilli sauces: 10 bottles
Frozen pre-cooked dishes: 4-8 packets, depending on the dish

Customised orders may require additional preparation time.

Question 5

How do I know what the food tastes like before ordering?

Accepted Answer

All our frozen products, sauces, and cookies are based on the same recipes we serve in our cafe.

All frozen items are prepared in-house and frozen to preserve freshness and convenience, so you can enjoy the same flavours at home.

If you would like to experience the dishes first, you are welcome to visit our cafe and try them freshly prepared before ordering online.

Question 6

How should I store the frozen products?

Accepted Answer

All frozen products should be kept frozen at -18°C or below until ready for use.

Once thawed, the products should not be refrozen and are best consumed within 2–3 days if kept refrigerated.

Please refer to the product packaging for detailed storage and cooking instructions.

Question 7

Can frozen products be returned or exchanged?

Accepted Answer

Due to food safety reasons, frozen products cannot be returned or exchanged once they have left the store.

If you receive a damaged or incorrect product, please contact us within 24 hours of collection, and we will assist you accordingly.

Question 8

Can I bring frozen products overseas?

Accepted Answer

Frozen products may be suitable for travel if kept in insulated bags with ice packs.

However, customers should check the import regulations of the destination country before bringing food products across borders.

Question 9

How do I cook the frozen dumplings?

Accepted Answer

Our dumplings can typically be boiled or cooked in soup for a quick and satisfying meal.

Do not thaw the dumplings before cooking.

Simply add them to the boiling soup, and cook them for 4 mins.  If you like, they can also be deep-fried at 180 degrees for 4 minutes and served as finger food.

Cooking instructions will be provided on the packaging.

Enjoy 10% off your first order with code WELCOME10

Frequently Asked Questions